Target (TGT) may have really stepped in it with this one.
The following article appeared in the NY Times today:
“That was the message the cheap-chic retailer seemed to convey in an abrupt e-mail message to ShapingYouth.org, a blog about the impact of marketing on children. Early this month, the blog’s founder, Amy Jussel, called Target, complaining about a new advertising campaign that depicted a woman splayed across a big target pattern — the retailer’s emblem — with the bull’s-eye at her crotch.
“Targeting crotches with a bull’s-eye is not the message we should be putting out there,” she said in an e-mail interview.
Target offered an e-mail response:
“Unfortunately we are unable to respond to your inquiry because Target does not participate with nontraditional media outlets,” a public relations person wrote to ShapingYouth.
“This practice,” the public relations person added, “is in place to allow us to focus on publications that reach our core guest,” as Target refers to its shoppers.
Word of the exchange quickly spread and the blogosphere did not appreciate the slight. “Target doesn’t participate in new media channels?” asked the Web site for the Word of Mouth Marketing Association. Target “dismisses bloggers” commented the blog for Parents for Ethical Marketing. “Ahem! So bloggers don’t count!” Ms. Jussel chimed in on ShapingYouth.
Could Target, the ever-hip, contemporary retailer, really have such a low opinion of blogs, the ever-hip, contemporary media channel?
Yes, at least for now. “We do not work with bloggers currently,” said a company spokeswoman, Amy von Walter, who agreed to speak with this traditional media outlet.
“But we have made exceptions,” Ms. von Walter said. “And we are reviewing the policy and may adjust it.”
Target’s policy is to focus limited resources on the big media outlets, like television stations and newspapers, which reach large numbers of shoppers. With a small public relations team, she said “we want to make sure we are making an educated decision and we live up to any promises we make, in terms of service.”
So what about the offending ad? Ms. von Walter said the ad — part of a marketing campaign that appeared in sales circulars and a large billboard in Manhattan’s Times Square — depicts a fully-clothed woman making a snow angel. Other ads featured a man skating over the bull’s-eye, she said.
Ms. Jussel, who described herself as a faithful Target shopper, was not impressed. “Any customer deserves a response to a concern, so I found this to be a shortsighted, ill-conceived judgment call,” she said.
Target does not plan to change its ads. “
Now, personally I feel the Target ad is a bit bland compared to any underwear ad out there but that is just me. The larger issue here is Target being so out of touch with its “core audience”. Perhaps this is the reason sales are suffering so? Q4 and December’s numbers especially were very disappointing and clothing sales, the surest sign of a retailers “hipness” were anemic.
Word lately has had Target scrambling for a new direction in clothing and cutting ties with Isaac Mizrahi, whose design were featured constantly it seemed on Oprah and lead women to the stores in droves.
The big issue hear is not the blogger getting blown off, is there any one of us who hasn’t? The massive issue is Target not recognizing the scope and influence of blogs. It is stunning.
There are several companies I write about who have not returned a call of an email and then there are others who call me back almost immediately. If nothing else, the ones who call back can be assured what I write is accurate and do have the chance to give their opinion.
Target really “screwed the pooch” this time
Disclosure (“none” means no position):None
3 replies on “Target to Blogger: Piss Off…”
I think Target didn’t want to be seen as anti-feminist if they blew this woman off. Her complaint is really idiotic though. In trying to be diplomatic, they came off worse. On the other hand though, they can’t respond to every blogger. All companies need to develop a standard for how to respond to “non-traditional” media, because it will only grow.
I was directed to your web site via a friend. What on earth does this article have to do with value?
nothing…..
but this is a blog, and the article did pertain to that…