It seems negative stories about Target (TGT) are getting more pervasive…
“I just figured I’d pass along my Target experience from this weekend. I have been looking for a flat panel TV for quite some time now and noticed a price on target.com for a tv which was buy instore only. I called the store down the jersey shore, my location at the time, to ensure availability and indeed it was. The following day, I went to the Target to purchase the TV however it was $160 more than the target.com price, as I was told the ads run Saturday thru Sunday and the sale had expired. I just got off the phone with the Target Customer Service rep who could do nothing for me even though I had the screen print shot of the sale price w/ no dates posted for expiration of the sale. I felt this went along the same line with your blog post related to their ridiculous return policy. Because of this, I went from buying myself a TV at Target, and possibly my father a father’s day TV gift (both $830 each + accessories), to buying nothing. So much for retailers wanting our money!”
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5 replies on “A Readers Target (TGT) Story”
Well, as I began reading your story you either transposed the two days, Sunday for Saturday, or this isn’t a real shopper. Target’s sales begin on Sunday and end on Saturday. If you had gone on the day you called you would have had your father’s day present as planned. Don’t blame retailers for having rules that many shoppers feel they are not required to follow. People who think they are entitled often make complaints such as yours. Wal-Mart is waiting for you.
and to you, anonymous, negative responses such as yours are what give retailers bad names, we at walmart have policies too, as far as the ads go, but we dont tell people what you said and then tell them target is waiting, you’re just rude and i wouldn’t shop in whatever the store you worked at, i hope you’re not in management.
this is my experience, and yes, I transposed the days… I found the TV on Saturday, and attempted to buy it both Sunday, and also again on Monday at a different Target. I blame the retailer because there was no date that the sale ended… anon 1 missed the point, I will not specifically go to Wal-Mart, as an educated consumer, I shop online… I also do not feel I am entitled to anything except what is advertised, and in this case a TV was advertised for $830 w/ no date for the end of sale, and the day I went to purchase it (w/ printscreen of $830 in hand), it was $999, thus I felt entitled to the TV for $830 and everyone else should be until they correct their website
Target’s online ads do indeed show the dates the prices are valid on them.
the direct links from the web site do not have dates on them but are also not required to do so.
also with a few exceptions — such as the after thanksgiving ad — target’s ads have always gone from sunday to saturday for the entire length of the company. You would be hard pressed to find any company that would honor an expired ad price unless you had a raincheck for that item from the expired ad.
by saying that you are “entitled” to the lower price sounds more towards the sour grapes
Target is bad aboutnot posting sale dates but I bet if any of these people had carried their complaint to the main office then something might have been done since there might have been misrepresentation on Target’s part. I have had good luck going this route even with Wal-Mart. You don’t know till you try.
RoudMan